Frequently Asked Questions

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General Questions

  • We are a very small group and are focusing our efforts and resources on getting the product out into the world to begin with. As we grow we will be able to devote more resources to keeping items perpetually in stock. We hope to see you there!

  • Shipping costs are calculated using the weight of the items and the distance to where you live. We use USPS and shipping times vary depending on where you are located. EU, Canada, and Australia are a flat rate because the shipping widget doesn’t work with international!

  • All of our devices have standard limited warranties. To read more about RadView’s Warranties, click here.

  • Our devices are certified under FCC, UKCA, C-Tick and CE! We can ship to USA, Canada, EU/ EEA EFTA, and now Australia. Live somewhere else? Let us know so we can see what it would take to ship to you.

    Customers outside of the US are responsible for all taxes and tariffs required by the laws of their locality.

  • We’d love to hear from you. Send us a message!

  • We want to see it! We encourage customization and integration and would be thrilled if you would less us know what you've made. Send us a message!

  • Loss Prevention Squiggles or Anti Loss Scribbles are a random hand-drawn design that we have started putting on all of our exterior boxes in hopes of making them more visually eye-catching and therefore less likely to get lost in transit! Luckily every package that has been delayed has eventually been found, but we are hoping this silly idea helps prevent the packages from getting lost in the first place. In other words, you can ignore them! Please recycle your boxes :)

  • Imports of BGO to the US were caught up in the mineral export ban (Germanium) and although there were talks to get materials moving again, our little niche is apparently low priority as we’ve been told it is still not coming in. We switched to CsI(TI) to avoid a backup like what happened this summer reoccurring. If a US supplier creates a steady supply, we might offer it again, but until then the uncertainty is not worth the risk!

  • We are working on a more complete polished version of the Mks coming in 2026, and at that time all kinds of fun stuff (including the CD V kits) will be available! Stay tuned.

  • AlphaHound no longer has an accelerometer. Based on user feedback we decided to permanently remove the accelerometer on all AlphaHounds. The buttons replace every feature the accelerometer originally used. Examples were accidents changing modes and clearing spectrums by accident.

    Apologies for the inconvenience if you saw a version of AlphaHound with an accelerometer.

Questions about the AlphaHound Lineup

  • Alpha particles do not get very far in air. When the device is only catching the very edge of an alpha-emitter, the alpha interactions look more like betas. This is resolved by moving closer to the source.

  • The material used to detect beta is a plastic scintillator that can also detect gamma. The reason it is used for betas is because it is so thin, that the majority of gammas pass-through while betas get stopped. This means there are occasional gamma interactions on the beta scintillator. This is true for all devices that detect beta or gamma, hence why some “gamma-only” detectors can also get beta interactions if they are not fully shielded. The AB+G avoids this issue by having a dedicated gamma crystal that is protected from beta interactions, combined with the beta scintillator allowing for “beta-subtraction”.

  • The sparkles are intended to be a visual representation of the number of hits registered by the device, not the location of a hit. If you would like a device that is closer to one-to-one hit location to sparkle location, we would be happy to build you a custom device with a larger number of sensors, with proportional cost! Just let us know.

  • The AB+ and AB+G are capable of generating a spectrum based on the incoming alpha/beta energies. This information is very usable for AB separation. However, for lab-quality alpha spectroscopy, a professional device and a vacuum would be needed.

  • The most likely culprit would be the sensitive Mylar film on the back. We ship a free replacement card with every purchase, so we would recommend trying that first. For more information on repairing an AlphaHound, visit our Guides page.

  • We don't recommend dropping the device, but the chassis provides a significant advantage in durability. The only component that might be sensitive to a standard drop is the OLED screen, that can be replaced. For more information on repairing an AlphaHound, visit our Guides page.

  • The AlphaHound is splash-proof, but we do not recommend exposing it to significant amounts of water such as rain or submerging.

  • The AlphaHound is designed to be user-repairable. We provide drop-in replacement parts for all of the breakable components, including the Mylar film and the OLED screen. To learn more about repairing your AlphaHound, visit our guides page.

  • Contact us if this is something you are interested in, we’ll work something out for you!

  • Now that we are a year in, we have a better idea of how much it costs us to build these sensitive devices. Turns out, our prices the first time around were not enough to actually make any money! Oops, but lesson learned. We’ve raised the prices so that we can continue to make these devices at the same quality and capability that we are proud to provide, while still keeping them accessible to the hobby community. We also created the AB Lite for those of us who don’t mind cutting back on features and sensitivity so there is an option for everyone.

General Questions about Us

  • Pretty much. Check out our Meet the Team page!

  • We’re sorry! Its not personal. We don’t have a dedicated email guy so between development and manufacturing its not unheard of for emails to slip through the cracks. If you’d like, send us another and we’ll do our best to catch it this time!

  • Our “day-job” before RadView was creating virtual simulation environments for various companies (for marketing, VR training, etc) so we added RadView on as our DBA to our main already existing business. Still just Nick making the animations and Anna handling the administrative stuff. Unfortunately (for us) we are not backed by some big company, or we’d probably move a lot faster than we do!

  • The “Made in USA” designation just means “substantially altered or assembled” in the US, not that every component was made in the USA (as that’s largely impossible, some scintillation materials don’t naturally occur in the US after all!) But that being said, very few of our components are imported and we hand-manufacture everything in our shop. From soldering on the Sipms to sand-blasting the cases to laser-cutting the neoprenes to hand-cutting the mylar cards, we are very very much made in the USA.

  • What have you got in mind? Nick doesn’t have a lot of extra time but we’re always happy to consider custom projects if you’d like to rent his brain.

  • Kind of! We don’t have enough to pay you to move here, so you’d have to be within a reasonable distance of Florence KY. We are looking for some part-time help, so if you are over 18 and good working with tiny sensitive components, send us an email!